Refund policy
Returns
* Return eligibility depends on the items in your order.
* Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
* You may request a return within 30 days after your item is delivered.
* Return shipping is free, and we will provide a prepaid return label.
* A 15% restocking fee will be deducted from your refund.
How to Start a Return
1. Contact us at support@wobblepaws.shop before returning any item.
2. If your return is approved, we will provide instructions and a return label on how and where to send your package.
3. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, as stated on the product listing or website at the time of purchase. Contact us if you have questions about a specific item.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union Returns and Cancellations
If you are a consumer in the European Union, you have the right to cancel your order within 14 days after the day you receive your goods for any reason, without justification.
* After you notify us that you wish to cancel, you must return the goods within 14 days.
* We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, though we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
* For eligible cancellations, we will refund the product price and the cost of standard delivery. We are not required to refund additional amounts paid for express or premium delivery.
United Kingdom Returns and Cancellations
If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days after the day you receive your goods.
* After you tell us you wish to cancel, you must return the goods to us within 14 days.
* We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive proof of shipment.
* For eligible cancellations, we will refund the product price and standard delivery costs.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund.
Consumer Rights
This policy does not limit any mandatory rights you may have under applicable consumer protection laws, including rights regarding defective goods.
Contact Us
To request a cancellation, start a return, or report damaged items, please contact us at: support@wobblepaws.shop